ALLIGENTa Sabar Technology product

Help & FAQ

Last updated: July 2026

What is Alligent?

Alligent turns your long videos into ready-to-post short clips — with AI captions, thumbnails, titles, SEO and carousels — and publishes them to YouTube, TikTok, Instagram and LinkedIn.

How do credits work?

Every AI action spends credits. As a rough guide: AI titles/captions/SEO ~1 credit, a carousel/slide ~3, a thumbnail ~5, and transcribing a video ~10. Your live balance is shown in the credits pill at the top of the app.

Plan credits vs. top-ups

Plan credits come with a monthly subscription and refill each billing cycle (they don't roll over). Top-up credits are one-time purchases and never expire — they're used only after your monthly plan credits run out.

How do I upgrade or buy credits?

Click the credits pill in the top bar to open Plans & Credits, then choose a plan or a top-up pack. Checkout is handled securely by Stripe.

How do I cancel my subscription?

Open Plans & Credits and click Manage subscription to reach the Stripe billing portal, where you can cancel or update your card. You keep access until the end of the paid period.

Where is my data stored, and is it safe?

Your account data lives in a managed cloud database and your media in cloud object storage, over encrypted connections. Everything runs on servers — nothing depends on your own computer. See our Privacy Policy.

Does AI see my content?

When you use an AI feature, the necessary input is sent to a trusted third-party AI provider to produce the result. We choose providers that don't train on that data by default. Details are in the Privacy Policy.

Why can't I publish publicly to TikTok/Instagram yet?

Those platforms require app review/approval before public publishing (TikTok starts in a sandbox with private drafts). Once the platform approves the app, public publishing turns on automatically.

How does video rendering work?

Rendering (burning captions into your final MP4) runs on AWS Lambda in the cloud and scales to many clips at once — so it's fast and never uses your device.

Alligent is a product of Sabar Technology. Questions about this document? Contact us at support@alligent.io · sabartechnology.com